Return and Refund Policy

Last Updated: [19 january 2025]

1. Returns Eligibility

1.1 You can return an item within 2-3 days of receiving it.
1.2 To qualify for a return, the item must:

Be unused, unwashed, and unworn.
Be in its original packaging with all tags intact.
Be free of any damage caused by the customer.

1.3 Certain items are non-returnable, such as:

Customized or personalized products.
Clearance or final-sale items.
Gift cards.

2. How to Initiate a Return

2.1 To start a return, please contact us at support@psyt.com or call us at +91 93036 28510 with the following details:

Order number.
Reason for return.
Photos of the product (if applicable).

2.2 Once your return request is approved, you will receive a return shipping label or further instructions on how to send the item back to us.

3. Return Shipping

3.1 Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect. 3.2 If we provide a prepaid return label, the shipping cost will be deducted from your refund unless otherwise specified.

4. Refunds

4.1 Refunds will be processed after the returned item is received and inspected. 4.2 If your return is approved, we will initiate a refund to your original payment method. Refund processing may take [X business days] depending on your bank or payment provider.

4.3 Non-refundable items:

Shipping fees (unless the return is due to our error).
Gift wrapping fees or other add-ons.

5. Exchanges

5.1 If you need a different size or color, we recommend placing a new order and returning the original item for a refund. 5.2 Exchanges are subject to product availability.

6. Damaged or Defective Items

6.1 If you receive a damaged or defective product, please contact us within 3 days of delivery with photos and details of the issue. 6.2 We will provide a replacement or full refund, including shipping costs, for damaged or defective items.

7. Late or Missing Refunds

7.1 If you haven't received your refund, please:

Check with your bank or credit card provider (refunds may take some time to appear).
Contact us at support@psyt.com if the issue persists.

8. Contact Us

For any questions or concerns regarding returns or refunds, please reach out to our support team:

Email: support@psyt.com
Phone: +91 93036 28510
Address: [Your Business Address]